Booking Policies & House Rules
1. Payment & Cancellation Policies
Booking Guarantees:
Bookings made more than 30 days in advance: A 50% deposit is required to guarantee your reservation. The remaining balance must be paid 30 days prior to arrival.
Bookings made 30 days or less prior to check-in: Full payment is required at the time of booking.
Cancellation & Refund Policy: All cancellation requests must be sent via email. Refunds are processed based on the following timeline:
15+ days in advance: 95% refund.
48 hours to 14 days in advance: 50% refund.
Less than 48 hours prior to check-in: 0% refund.
Check-In / Check-Out:
Check-In: 2:00 PM to 6:00 PM.
Check-Out: No later than 11:00 AM.
🏡 2. Property Guidelines & House Rules
Capacity & Access: Guest counts must match the booking limit. Up to two children aged 3 or younger stay free sharing a bed; extra beds cost $25.00/night. Breakfast is served from 7:00 AM–9:00 AM. Exclusive rental grants full private access to common areas and the kitchen.
Staff & Rules: Local Spanish-speaking staff are on-site from 7:00 AM–4:00 PM, and 24/7 English support is available via WhatsApp or phone call at +507 6679-3444. Smoking, loud music, and alcohol abuse are prohibited. Pets are not allowed. Guests must lock doors/gates and remain financially liable for any damages.
đź’ł 3. How to Pay
All quotes are in USD ($). Email your payment confirmation for an official receipt. Detailed instructions for local transfers (Banco General/Yappy), U.S. domestic transfers (Bank of America/Zelle), international SWIFT wires, and credit card payments via PagueloFácil (subject to a 5% administrative fee) can be reviewed directly in the source document.